FAQ
What is the return policy?
Returns and exchanges are accepted within 14 days of delivery. Products must be unused with original tags and packaging. Contact our support via email with your order number.
How long does shipping take?
Orders are typically shipped within 24 hours and delivered within 5–12 business days, depending on your location.
Do you offer free shipping?
Yes! Free shipping is available for orders over €100.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email.
What payment methods do you accept?
We accept all major credit/debit cards, and other secure online payment methods
Are your products genuine?
Yes! All Megir products are 100% authentic, officially manufactured and sold through our store.
How do I contact customer support?
You can contact our support team via email. We reply as quickly as possible, usually within 24 hours.
Can I cancel my order?
Orders can be cancelled before shipping. Once shipped, please follow the return procedure within 14 days.